Consumer Action

April 7, 2010

Don’t Give Up the Fight

If you have been ripped off or experience really bad customer service such as my well-documented troubles with DataDepot.biz and feel there is nothing you can do…don’t quit.  There are many things you can do.

Perhaps you feel filing complaints is a waste of time and, in the short term, it may be.  You may not get the resolution you want but, if you quit the fight while there are still options available, you have done exactly what companies such as the F-rated DataDepot want you to do. 

Filing complaints at the very least creates a record that law enforcement agencies utilize.  This record also provides information to consumers who are checking out the company before doing business with it.  Your time filing the complaints and documented the company’s poor customer service or scams is going to help someone else avoid that company and, in time, may end up helping to bring government action against that company.

Here are things you should do whenever you have been the victim of a poor company:

  • Save all e-mails, letters, etc. related to your complaint.  This is crucial for supporting your facts.
  • File a complaint with the Better Business Bureau serving the area where the company is located.  This may or may not motivate the company to do the right thing but it creates a public record and impacts the company’s rating with the BBB.
  • File a complaint with the County Attorney General’s office where the company is located.
  • File a complaint with the State’s Attorney General’s office where the company is located.
  • File a complaint with the FTC.
  • File a complaint with the FBI’s Internet Crime Center.
  • Tell your story on every blog, forum and site you can find (do an internet search for “complaints” and you’ll find a long list of places).
  • Share your posts using the “share this blog” or “share this post” button available on most sites.  You can then publish your post on Stumble, Digg, etc.

Why is posting to complaint sites and blogs important?  When someone does an internet search for the company, they will also see the complaint sites referencing the company.

Again, your efforts may not result in the desired outcome for your specific situation; however, you will help steer others away from that company by taking the time to tell your story.  Remember, always stick to the facts that you can support and remain professional.  These points are keys to your credibility.

Finally, depending on how much time you are willing to spend, post messages inviting others who have had problems with the same company to contact you.  You may find enough people to begin a class-action suit.

I encourage everyone who has experienced scams, poor customer service or otherwise just bad business dealings to take the time to make your story heard.  If we consumers fail to act, these bad companies will continue to escape accountability. 

Good luck.

– Clark

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